Customer feedback is best served fast. That way you've got a finger on the pulse of your customers
and can make follow up a part of your day to day culture.
Every day, AskNicely automatically sends NPS surveys and collects responses – either to a daily schedule you specify or when triggered by a specific customer interaction.
Align your whole business with the voice of the customer.
AskNicely presents customer feedback in real time dashboards, weekly emails and live comment feeds.
Now you know what your customers are really thinking.
Route specific responses to right the right person so they can take immediate action to resolve any issues.
• Turn detractors into promoters.
• Prevent customer churn.
• Build a reputation around service.
Publish complements to your homepage with one click.
Show prospects how much customers love your brand.
Automatic identification of which social networks your customers are using and their twitter following.
AskNicely supports both top down and bottom up approaches to tracking Net Promoter Score
Track NPS for your brand by surveying a random sample of your customers every day. AskNicely automatically syncs to your MailChimp / Campaign Monitor email database or you can upload your customer database once a month.
Measure NPS when a customer has a specific interaction with your brand. Track and report NPS at channel, touchpoint and/or agent level to identify which areas to improve.
Automatically send a NPS Survey whenever a ZenDesk ticket is solved/closed.
Contact +1876 543 3998 / +1 876 819 9101 Harbour View, Kingston 17, Jamaica